Conditions of Use
Grintip is a service which, through its internet site www.grintip.ch and its mobile application, is designed to allow consumers to shop online for groceries from different retailers and to have them delivered by hand.
Today, we receive so many promotional advertisements in our mail box without often paying little attention to their contents. This is the result of mass advertisement and usually these paper-based adverts go straight into the rubbish bin.
Grintip offers the possibility for consumers to:
- Shop online products from different retailers and get them delivered to their doorstep on an on-demand basis;
- Edit personal shopping preferences by product and/or by category in order to receive a customised set of weekly promotional adverts;
- Compare and track prices of similar or favourite products offered by different retailers.
Whilst Grintip is currently working on other innovative features to help online shopping become a much better experience, the user can already benefit from the app as it enables saving on weekly groceries expenses. Several retailers already offer their delivery service through their own channels but Grintip aims to provide delivery at a cheaper rate for smaller grocery orders. In time, we will give you the possibility to shop in more retailers online as currently we only offer certain retailer’ products.
Article 1 – Definitions
The following terms shall be acknowledged and understood by the user:
- Website or Site: refers to the website designed, developed, operated and owned by Grintip GmbH and is available at the URL address https://www.grintip.ch.
- Application or App: is the mobile internet application designed, developed, operated and owned by Grintip GmbH for iOS and Android operating systems. It can be downloaded from iTunes and Google Play.
- Grintip’s Service or Service(s): is a set of features, offered by Grintip GmbH services, available in the Site and App. This service is described in the preamble of this set of Conditions and is also available in our website’s hyperlink named “How it works”.
- Customer or user: any person using Grintip’s services such as browsing available products from different retailers, comparing prices, browsing and selecting advertisements from retailers, ordering online groceries and receiving their orders through Grintip’s delivery service, among others.
- Delivery Partner or deliverers: any independent person performing shopping and delivery on behalf of customers.
- Phone: is a mobile smart phone device compatible with the technology of that used to develop the app and is utilized or/and owned by the user in order to use Grintip’s Services.
- Conditions: set of terms, rules and statements included in this page that the user should comply with at all times from the moment the user registers in Grintip and / or downloads and installs the App. This includes all legal statements found in the “Legal Conditions” page.
The following terms are intended to define conditions for every user that is allowed to access and use Grintip’s Service available via the Website or App.
2.1 Opening a user account
Prior to opening any account, the user shall ensure that he or she / they has/have:
- Internet connection (via service provider or public wireless)
- A computer or a tablet to browse within our website
- A Phone compatible with the App (iOS or Android)
- Read the Conditions of Use beforehand
The user may, without opening a Grintip account, still surf within the Website but the Services will not be offered in full; i.e.: the Site is available to the general public in this same capacity.
The user who wishes to benefit from Grintip’s Services is invited to read these conditions and open an account, either on the Website or with the App. The user consents that he or she / they has/have read the conditions set forth in this page before the installation of the App on to a Phone.
The app is only available on iTunes and Google Play and the user shall only obtain it from these two providers. Grintip takes no responsibility if the user has installed third parties' virulent contents from elements with similarities to the Grintip’s brand, logo or name. Grintip engages to offer a safe app, including its upgrades.
2.2 Registration Procedure
The user wishing to use the Services is invited to fill in a form to create an account with Grintip by entering basic personal information. Additional information will be required after opening an account that will serve to optimize your experience while using Grintip’s services. The personal information is:
- Last Name
- First Name
- Valid Email address (which constitutes the user’s ID name/login name)
- Password to access the account
- Mobile number (which is mainly used for security and check location of user)
- Home address
- ZIP Code and City
- Date of Birth
- Marital Status
- Number of people in the household
The user is responsible for any action of any person using his/her account, and is responsible to preserve the confidentiality of his/her/their ID and login details. Grintip doesn’t take any responsibility for ID theft of any kind. The user shall promptly notify Grintip by email using the address [email protected] in the event of any fraudulent activity in the account.
If the user has forgotten the password, He/she will be able to create a new password by simply clicking on the “Forgot my password” link under the Sign Up page and follow all instructions.
The user will be prompted to accept the “Do you accept the Use and Legal conditions?” before finalizing the official creation of the account. The user will then be expected to follow, respect and agree with the conditions of Grintip.
Users agree upon registering that they have read the terms and conditions of use by ticking the “Do you agree with the terms and conditions?” section/box.
Users will receive an e-mail confirmation of registration.
Users agree to receive notifications concerning upgrades, news relevant to Grintip and other informative contents that might be related to the use of the website or the app.
Note: Only one account may be configured/created, per user. In case that any of the mandatory information should be false, or the same as another account or incomplete, Grintip reserves the right, without compensation and without notice, to suspend or close the users account and deny access partially or entirely to the Service.
Users will have the opportunity at any time to change the settings of his/her/their account by logging onto the Site and going to the 'My account' section to edit their personal information.
Users recognize and accept that the use of certain features of the Service is based on geographic information and thus, Grintip requires the customers to share their location data, including the geographical position of their mobile phones (to which they automatically accept). To use all features of the App, the mobile device should be connected to a wireless network and it should accept to send its location’s information to Grintip. Grintip is not responsible for providing internet connections to any user. All mobile, internet and other external costs should be borne by the users.
Grintip is committed to protecting at all times the identity of the users. Names, addresses, telephone numbers, or even emails will not be disclosed to any third party unless National Laws demand otherwise.
Information such as age, gender, civil status, and temporal/transitory location and preferences of the user may be used for commercial purposes.
Grintip fosters and keeps up to date with security technologies and will at all times protect its data, including users’ personal data. If security breaches should occur, as we see in major corporations affected by hacking, we shall at all costs solve the situation in order to protect all users. Grintip, however, shall not be responsible for any data theft of any kind.
Article 3 - Responsibility of Grintip
3.1. Technical services
The connection to the Service via the Site and / or the Application implies the knowledge and acceptance by the user of the characteristics and the limits of the Internet and mobile phone networks. These limits may include: technical performance, response times, question or transfer information, the risks of interruption, and more generally the risks inherent in any connection and transmission on the Internet / mobile networks and, the absence of protection of certain data against possible diversions and risks of contamination by any viruses circulating on the Internet and mobile telephony. Consequently, Grintip will not under any circumstances be held responsible for the following, although not limited to:
- The transmission and/or reception of any data and/or information on the Internet or on mobile networks, from or to a user.
- Any malfunction of Internet services or mobile networks preventing the smooth running and/or operation of the Service.
- Failure of any material of reception or communication lines
- The loss of any data (including personal data).
- Consequences of any virus or computer bug, anomaly or technical failure during any type of software operation.
- Any damage caused a user's computer or mobile phone at any time, or whilst using Grintip's services.
- Hardware or software failure, of any variation, which causes damage to the user's computer or mobile device.
3.2 Accessibility and continuity of Service
The Service is in principle accessible 7 days a week and 24 hours a day, except when maintenance is scheduled or in cases of force majeure. Grintip may restrict app or website access if the safety of its operation and integrity has been affected or compromised. Ordering online and deliveries are only available during supermarket’s opening times.
Grintip may restrict, interrupt or even suspend access with or without notification to users. This type of situation may occur if there are: issues with our servers, a security breach, internal errors or other problems that are unforeseeable to Grintip. In such cases, Grintip cannot be held responsible and users will not be able to claim any compensation whatsoever.
3.3 Grintip’s liability
Grintip is not liable for:
- Consequences from the modification of data by retailers or brands that could result in users receiving altered information.
- Failure or improper performance during a case of force majeure.
- Any third party websites. Grintip offers links within its website or app to third-party websites. Grintip is not responsible for th activities of these third parties and advises its visitors to read their General Conditions of Use prior to any utilization.
However Grintip seeks to inform the user in every case, of any malfunction of Grintip website or app and any altered/adjusted information coming from retailers and brands.
3.4 Contents of the Service
The Service offered by Grintip is purely utilitarian and for informational purposes.
Grintip does not sell, does not accredit the products referenced by its Service belonging to third parties. Grintip is merely a reseller that acts between the retailers and the end customer, offering a delivery service by independent partners. Grintip assumes no liability for these products being sold by retailers or third parties. Any matter, claim or demand of the user concerning product quality must therefore be addressed directly to merchants/manufacturers/retailers of the products.
Grintip cannot guarantee to offer accurate, complete, reliable or up to date information about the products referenced by the Service that are strictly the responsibility of third parties. Products may however include mark ups in their prices in order to circumvent price differences in the country for the same products existent in different supermarkets. This allows a homogeneous offering for all users so they can buy online products in full comfort. The service, however, allows purchasing them via our website or app whereas Grintip delivery partners will use the money cashed in to do the actual purchasing in the stores. More generally, Grintip assumes no liability for any inaccurate or incomplete results of research carried out using the Service, the editorial content, or any other content contained in the Service or available through the Service that may lead to an equivocal situation.
Furthermore, Grintip takes responsibility only for the information concerning its delivery services but not for its delivery partners. In case of misconduct by any delivery partner to any customer, Grintip will engage the appropriate authorities and legal means to follow up said misconduct. The user is therefore encouraged to notify promptly or log a complaint to Grintip by sending an email to [email protected]
Accordingly, the user acknowledges that the responsibility of Grintip is offering information made available by the Service to the user, and expressly agrees that the use of such information is made under his sole and full responsibility, control and direction.
Article 4 – Orders and Delivery
One of Grintip’s features is the option to select products to include in a shopping cart, proceeding to make a shopping order, confirm the order and receive the products offered by retailers that are then subsequently delivered by our delivery service.
The user is solely responsible for selecting his or her desired products and adding them to the shopping cart, even if the information of a product is not entirely or fully accurate. This is done via our website or with Grintip’s app. When the user is satisfied with the product selection, Grintip offers the opportunity for users to have the products purchased via our online service using the Grintip’s delivery partners. The delivery partners make the actual purchase at the retailers and subsequently deliver it to the user's specified delivery address.
The system will ask the user to confirm the order and the payment. Once the user has confirmed these two steps, the order can no longer be cancelled or modified.
The delivery can be tracked via a method stated by Grintip. Once the products are delivered to the delivery address by Grintip’s delivery partners, the user has the responsibility to check that all is in order. The user is then invited to confirm the delivery status as successful by signing on the Delivery Partner’s digital pad phone. The Delivery Partner will assist customers to perform this procedure face to face.
Throughout the shopping process, one or several products listed in Grintip’s content feed may be unavailable at the shops. The user/customer will only be charged with the amount corresponding to the products purchased in the shops. The customer is however invited to contact Grintip by email on [email protected] for any discrepancy that he or she might experience.
Users are required to provide a valid payment method, either a credit card (MasterCard or Visa). Failure of to successfully use the chosen payment method until the order is successfully delivered will result in legal action against the user.
Article 5 - Suspension and/or Termination
Users are responsible for the use of the Service, for their actions and they must respect the rules of the present General Conditions of use by acting in accordance with the Service and the laws and regulations in force. Grintip is authorized to use all necessary measures to prevent or detect any illicit or fraudulent action. Should users fail to comply, or be found responsible for any damaging action, Grintip reserves the right, without notice or compensation, and also taking into consideration the seriousness of the breach, to cancel or terminate the user's account and/or to report the matter to the appropriate authorities, including full disclosure of the user's ID.
Article 6 - Protection of privacy and personal data
Grintip abides by the Swiss Federal and Cantonal laws. The Swiss Federal Data Protection Act applies when processing all users’ data. Grintip aims to never disclose personal information that may identify a singular person, unless authorities would require it. Grintip reserves the right to disclose such personal information to authorities in the event of any criminal activity being taken against Grintip, or its delivery partners, by any user.
Article 7 - Intellectual property
Users acknowledge and accept that the Site and App content (including data, databases, software, API, layout, graphics, pictures, video, soundtracks, information, illustrations, logos, brands, etc. which appear or are available on the Site and / or the App, are protected as are the copyrights, trademarks, patents, for producers of databases or any other rights recognized by the law. In consequence, any copying, reproduction, representation, adaptation, alteration, modification, dissemination, full or partial, of the content that appears or is available on the Site and / or the Application, whether it is content that belongs to Grintip, a third party or a user, without prior authorization, is unlawful.
Grintip grants the user the right to privately use and access the contents of the website and app, non-exclusively and non-collectively, excluding any unauthorized lucrative use. The concession is granted for Switzerland, and as long as the Site will be accessible. Subject to the right of use granted to the user, it is therefore prohibited to copy, reproduce, represent, modify, and/or exploit, in any way whatsoever and for any purpose whatsoever, all or part of the structure and the content of the Site.
The information and data bases accessible on the Site and/or the Application are the property of Grintip, with the exception of the content of third parties which is reproduced on the Site and/or on the app. Therefore, unless prior consent is given by Grintip, the following is forbidden: any reproduction, representation and use including: any adaptation made available to the public by request or not, distribution, rebroadcast in any form whatsoever, implementation network, public communication of all or part of the Service, works, services, brands and all elements protected or likely to be protected by intellectual property law, displayed on the Site and Application; any extraction or reuse, repeated and systematic, including for private purposes, including insubstantial parts of the contents of databases for whom Grintip is the producer.
7.1 License to use the Application
Grintip grants to any user who has downloaded and installed the app on his mobile phone, a license to use the Application in accordance with the provisions of the licensing agreements and in accordance to these conditions of use. This allowance cannot be transferred to any other individual and no user is allowed to sublicense the app.
Grintip retains all rights of the app. Notably, users are not allowed to create derivatives from the app, correct, modify or adapt the application, provide the application to third parties, use the app in any manner liable to damage, disable, overload or compromise the Service, or use the application illicitly.
Users may not disassemble, decompile, or perform operations of reverse engineering on the app, or gain access to its source code in any way whatsoever. The application and all intellectual property rights and related content, not from third parties, are and remain the exclusive property of Grintip.
Any user not complying with the terms of this section may be exposed to civil or criminal proceedings, which repress violations of copyright law, rights of trademarks and patents, and the rights of database producers as well as automated data processing systems.
Article 8 - Links from / to the Service
Links from Grintip’s Service may contain hyperlinks pointing to other websites belonging to third parties or are not controlled by us. Grintip has no control over the content, the charters of protection of personal data or practices of third party sites and shall not suffer any liability in this regard. The user acknowledges and accepts that Grintip is not responsible for the availability of these sites and external resources and does not endorse products or advertising or other external material or accessible resources appearing on or through these websites. The user acknowledges and agrees that Grintip cannot be held responsible for any loss or damage he or she may suffer by accessing these websites. Grintip encourages users to be vigilant when they leave the Site and to read the terms and conditions and the principles of protection of personal data of other sites prior to visiting them.
Furthermore, links to Grintip allow the user to create one or more hyperlinks pointing to the homepage of the Site and one or more hyperlinks pointing to the title page of the different sections of the Site. However, if the links created by the user seem likely to undermine the Service, Grintip reserves the right to terminate at any time this authorization, this request of the user and the immediate withdrawal of the disputed links. In any case, the existence of a hyperlink from a third party website to the Site in no way means some cooperation exists between Grintip and the third-party site.
With regards to third party links connecting to the Grintip Site or App, as mentioned above, the user acknowledges and accepts that Grintip has no control over third party sites and therefore assumes no responsibility for the content, products, services, information, materials or software of third party websites.
Article 9 - Acceptance of the Conditions of use
- i) He/she has not reached the legal age required to enter a contract with Grintip. However, as Grintip does not control who uses the Service, including downloading and installing the app, the legal guardian of any underage individual using the Service shall be held responsible in case of any wrongdoing;
- ii) The country of residence or the country from which he/she accesses the Service or utilizes it, forbids him/her from receiving or using the Service.
Article 11 - Existence of Special Conditions of use
Article 12 - Force majeure
In case of Force Majeur, the Service will be suspended for an indeterminate time.
No compensation of any type will be given to the users.
Article 13 – Records
In case of conflict concerning the computerized records of Grintip and any document found on written media or electronic file, of the user, it is expressly agreed that the archived data of Grintip will take precedence over the user's documents and shall be used as formal evidence in case of any dispute. In such an instance the user’s documents will be disregarded.
Article 14 - Additional information
Article 15 – Law